98 에이커 리조트 & 스파

It’s a real shame to feel a need to leave a negative review as this. I can honestly say that this is the first negative review we have ever left for a hotel so it is not something that we find joy in doing. We travel to similar calibre hotels every month and I can honestly say this was the worst we have ever been to and we wouldn’t recommend spending your money going here. The rooms are not sound proof at all, the shower water was cold for 2 days. We had a room on the second floor and the neighbours in the room next to us were screaming for hours (including their baby). The parents were arguing and the children were very loud too. We could also hear their tv. While we completely appreciate that babies cry, we wouldn’t expect to hear them as if they were in our room. We called reception to kindly ask if they could speak to next door. They said they did and that they would call us back shortly. They never called back. We contacted them again and they said they would investigate, again, we heard nothing back when they said they would return our call. We then went to dinner and spoke to somebody at the reception and they said to us that the neighbours balcony door was open and they asked them to close it. The next morning at 5am, it all started again. We gave it some time but then had to call reception as it was so loud. They apologised and said they would ask the manager to come and see us. The manager never came. for 1000USD a night the food is not up to standard.

This hotel is just amazing, the views from the rooms is second to none. The service is so good from the minute you arrive, they welcome you and make you feel at home. The beds are super comfortable & the amenities are great. Location is perfect as it’s right by little Adam peak and not far from the Ella town. One of our highlights was going up Adam peak & Ella rock with the in house naturalist - Gaya. He was absolutely brilliant and helpful in not only guiding us, but also showing us all the natural wildlife in the area along the way. He was so helpful and kind, and we would recommend anyone going for one of the excursions with him!

This was our second time staying at 98 Acres. The Resort and its facilities are wonderful but the staff at 98 Acres are absolutely amazing. They are always cheerful, welcoming, helpful and full of knowledge and pride both in their work and to guests. Thanks heaps. We hope to visit 98 Acres again!