시멘 가든 호텔

We booked two rooms and stayed here for four nights. The check-in process was smooth, and the location was great. However, one thing we did not like was the attitude of the lady working at the front desk during midnight. We used the laundry machine late at night because our flight was the next day. There was no one at the front desk, and since the laundry service was free of charge, we used it. When the lady arrived, she immediately slammed the laundry room door shut, turned off the lights while we were waiting in the lobby for our laundry to finish. We asked her why she seemed upset, and she replied that using the laundry machine late at night was not allowed. However, we were not aware of any restrictions, and there were no signs posted indicating the hours of use. She could have informed us politely instead of slamming the door. Very rude and unprofessional. My friends and I were speaking at a normal volume in the lobby while she was present. She interrupted us three times, using a translation app’s AI voice to say, “Please be quiet,” and then followed it up with, “Okay?” Since she did not speak English, the interaction came across as unnecessarily rude and unfriendly. I just wish the customer service had been better. It is one of the most important factors when staying at a hotel. Because of this experience, I cannot recommend this hotel. There are other hotels in the same building, so I would suggest booking one of those instead.

Hotel location is good especially if you want to stay in ximending and experience the night life. However, if you are particular with cleanliness, it's not so good. We left a hanging card outside the door asking for our room to be cleaned but they only changed towels, emptied the trash, changed the sheets(not even sure, maybe they just dusted them out), BUT the floor was not swept. Hairs and dust are all over the place. We asked them on the last day to please include cleaning the floor but nothing was done. Also, the smell of the bathroom/CR will welcome you when you get in. Our room aircon also kept on leaking water and they changed it twice.