라파엘 스위트

Property had its challenges with maintenance and missing tv remotes. Lovely space in great location otherwise with easy check in.

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Dumb Flats was difficult all around. Photos are misleading and this is not a 2 bedroom as advertised. The instructions for the "Black GOKI keypad" are not for the black keypad clearly labeled "GOKI," but for the small keypad that is not labeled GOKI. Even with the right keypads, the codes sent did not work, and the attitude of the help center was that we were doing it wrong... we had to send video proving that we were doing it correctly and the codes did not work, and send video again when the new codes they sent also did not work. Floors were not clean on arrival; spills and uncleaned goo on walls in kitchen and toilet cabinet. Broken furniture (chair by entry door), half of lighting did not work, no remotes could be found for the TVs, broken inside pull for toilet cabinet, missing an entire door to close off kitchen from bath area. Soap dispenser missing from shower and hole in wall where it was pulled off; hole in toilet cabinet wall where toilet roll holder torn off; large hole in bath ceiling half-covered with tape and paper. Multiple loose cabinet pulls. No kitchen towels and no drying rack (important given there is no dishwasher). Espresso machine with no pods and no instructions. No extra blankets and cold in apartment, and heat could not be adjusted at all. Automatic lighting for stairs does not come on until after you trip on the stairs. It is a good location, and not on dumb flats that there is construction across the street that starts at 0500.

They obviously deceive people by saying they have tv….you can’t have tv without a remote… which is non existent. You chat with them and they have you looking around for 20 minutes knowing full well that there IS NO REMOTE AND NO ON/OFF button on tv. They tell you technical department is unavailable, you check again in AM and told no word back yet. This is FRAUD plain and simple. You get 1 salad plate, 1 dinner plate and bowl. 1 each small and lg cup and same glasses. No napkins, tissue or paper towels. Hole in deck floor with gross table and chairs and cigarettes all over roof. AVOID!!!!! They appear to me to pull the same scam on every guest as far as tv…probably don’t want to pay for it and they know that’s a filter item in search. Never recommend. As a flight attendant I will spread the word!

Great apartment, super easy check in and out!