펠리컨스테이 - 다이아몬드 지구에서 도보 가능

Checking in was bad. They asigned us a different apartment from the one we have in the confirmation. Lucky enough it was very close by (2 kids, 4 pieces of luggage and it was raining). The apartment was nice, clean, quiet, close by the center, modern and comfortable.

We have a issues with the hotel, they switched our place to a different area with out confirm to us. And if we knew it, we wouldn't have ordered from the beginning, because we want to stay in this area. For a quarter to midnight until 03:30 we were waiting outside and called them several of times, they were rude and unhelpful and hang up on us a few times. We took a ride in the middle of the night that cost us alot of money to get to other place. We feel cheated and all vacation was ruined.

When we arrived at the address in the booking we called the hotline which, although a local number, connects to a call center in some far away place. I had not received any check-in instructions and there is no personnel at the location. They asked me to send a picture of my CC and ID via e-mail in order to receive the instructions. Reluctantly I obliged. After 30 minutes standing in the rain, I still hadn't received anything so I had to make 2 more phone calls before we finally received the instructions to get into the apartment. But then I was told that we were actually at the wrong address (the address in Hotels.com is not the actual location of the apartment). The place itself is great. It's big, clean and has all the amenities you can wish for. The neighborhood is quiet and secure and public transport is only 50m away. There is a supermarket close by, but not many other shops or restaurants around. Parking is not really available in the area, but there is a parking garage about 400m away. I had some issues getting the TV to work, but since we were not really there much, I wasn't too bothered. Unfortunately 3 days after we left my wife got 5 angry voice mail calls in 20 minutes asking why we were still there beyond the checkout time. Apparently they gave the local manager her number in error when new guests didn't leave in time. Overal, if you are patient and can handle poor communication, this is a great place to stay when exploring Antwerp. Otherwise, stay clear

Un peu compliqué pour le check out, une fois que nous avions compris le système de clé, nous avons trouvé un superbe appartement spacieux et bien décoré, avec une litterie parfaite. Sur la télé vous avez même Netflix. Appartement bien centré, merci encore !

Upon arriving to this property, I was unsure of how safe the neighborhood would be. There were 2 armed military or security men at the opening of the street. Once we got into the unit however, I was very impressed. It was very roomy, had good amenities, clean and it was safe. We weren’t too far from anything and we loved being able to spread out. After driving for a bit, being able to relax was just a welcomed feeling and was so needed. This unit is beautiful and quiet. Looks fairly newly done. They have very strict rules about noise. The only negative things we experienced was that we wanted to sleep in one day because we were tired and we were awoken by construction below us. Also, parking can be difficult since parking is first come first serve basis on the street. Sil, our host was easy to speak to and communicated when needed. My kids got bitten by so many mosquitoes on our last night due to a window being left a bit ajar. Overall, we had good experience staying here. We would stay here again if we come back. I wish there were more places like this for families to stay. Much, much better than traditional hotels.