럭스 홈 - 시에르페스 테라스

This is a great location with horrendous service from private owners clearly unaccustomed to running a rental property. Absent and false communication led to wasting precious time abroad. When we arrived in Seville and asked over Expedia messaging if early check-in was possible, there was no response. We’d asked a couple weeks prior to our trip and they responded that it would depend if there was a tenant the night before. After that, we received no instructions for checking in, nor did we receive responses to messages we sent about our arrival time. Hours later, we received an email from Mercedes Encinas (the owner?) saying the unit had been ready ALL MORNING and a man named Manuel (?) was simply awaiting our call. Who is Manuel and how was I supposed to know to call?! No instructions were given in the property description about calling anyone. So we tried calling the number Mercedes provided for Mystery Man Manuel FIVE times, to no response. My wife and I wasted a precious half day sitting in a nearby cafe with our luggage, in limbo about whether we could dump our bags and explore. When you’re half way around the world on short vacation, a half day is a lot of time you can’t get back. We stalked the door and when property caretakers let us in to drop our luggage, they asked for 30 more minutes to prepare the residence! Clearly, it hadn’t been ready “all morning” as Mercedes stated.