호텔 헤트플라츠

Staff not present all day. Limit4ed access to staff.

Central location. Lots of restaurants and sites close by. The room was very small, with a tiny bath. Check-in was in a bar area, with no common area. Breakfast was very disappointing with a very limited selection.

In my life, I don't recall I have seen such bad service from any hotel or motel. You don't have any formal service desk. You kept me waiting outside till 3:00 PM for entering. I thought, I will leave my baggage in the hotel storage and then when I come back from my Zurich visit, in the evening, I will enter my room. I wasted hours for this waiting. They never cleaned or changed towels during my 3 night's stay. I even got stuck by using the chain lock inside. It was not coming out in normal system. There is no phone to contact service desk. I shouted for help. Finally, I found a way to open it. Breakfast was included. But I could not find anybody in the morning. I left at 7:30 AM on an average every morning. If they serve later, do they expect me to stay longer and miss my trip bus? In every hotel they start 7:00 AM or early. They had body wash or cleaning liquid which feels diluted. So, I did not use them. To go from one side of the room to other side is a trick. It was hopelessly tight space. This reservation was my worst experience in the whole trip from Sept. 1st through Sept. 12th. Your cancellation policy is also disgusting once it is paid. 24- or 72-hours cancellation policy with full refund is not available. I found Linda, your service manager on last night of my stay. She was super rude and impolite when I complained her for not cleaning the room. According to her people don't like anybody to enter the room when they are not there. But I never said anything like that.

An actual bar is your check in counter.... No where to keep your bags and no one around to answer questions. The owner doesnt show up until 3 pm on the dot so by the time she arrives and opens many groups are waiting to get checked in, meaning itll be up for another 30 to 45 minutes after 3 pm for some people. Also at breakfast there was really no options. The woman behind the bar was very over whelmed with just two orders for coffee that it took over 30 minutes for her to just acknowledge us and give a bottle of water. If you are showing up after 3 pm and have no expectations for hospitality then this hotel is good. The rooms are nice. But the lack of reception/available persons made us lose out on almost an entire day since we arrived at 11 and had to wait with our bags until 3 pm. It also felt as if we were a burden to the staff instead of customers. (The only nice thing is the bar on the corner has DELICIOUS food and HELPFUL staff, unlike at the hotel).

Hotel Hechtplatz was friendly and welcoming. The single room booked turned out to be occupied and I was given a double room instead. It was comfortable, the breakfast was plentiful and with a reasonable choice, and the employee was obliging and helpful. Very good value!