래디슨 컬렉션 리조트, 난징

Was pretty excited to visit this place for the first time, but was really disappointed by communications and attitudes of staffs. Good: Room is good size and clean. Breakfast on Saturday morning has lots of selections. Bad: *Never received communication from hotel that hotel guest needs a special hotel QR code to enter the resort area. Our Didi ride was denied entry. Wasted many minutes waited outside the gate, figuring out how to call the hotel, figuring out how to get the QR code onto our phone, etc. The QR code should have been sent to us days before we arrive. *Although we booked the place weeks before, our relatives and us still being split into two different buildings, far apart. The excuse was hotel too busy the day we arrived. *When checked in, we were hurried to be sent away with our room key. No explanation of hotel facilities time, breakfast time, checkout time, how to use the tourists coupons, etc. We were the only people on the front desk as we arrived late, why such hurry? *We booked this place specifically for its including of hot spring pools. However, the hot spring pools were packed with kids and with kids toys. Wife said the changing area was very messy. She did not have a relaxing experience. *Lastly, on the day we checked out, we took a walk outside and come back at 11:30am to check out. Checkout time is 12pm, but the room keys no longer work when we tried to open room doors to take out our luggage. We had to walk back to front desk to get new keys to open our room door. The people on front desk did not even apologize for locking us out, for forcing us walking back and forth a long distance from our room. Not the kind of service we expect from Radisson. In conclusion, overall pretty disappointed with the professionalism of the front desk stuffs.