펜도아 신트라 컬렉션

Comfortable beds, great location, and easy check in process.

The hotel is located in a controlled area for non registered vehicles. So if you are taking Uber to and from this place, be sure to ask the hotel ahead of time for a “ entry code”. I wish the hotel would offer this information voluntarily. Without the code, our driver had to drop us off about a 10 min walk away and having to haul our luggage, it was not a fun way to begin our stay. The place is relatively good value. We particularly like the clean sheets and towels. The common laundry washer and dryer is a plus but was relatively busy during our stay.

What makes this accommodation a 4-star hotel is hard to justify. Yes, most of the listed amenities were officially there. However, some were seriously lacking. Firstly, the heater did not work. We had to troubleshoot ourselves with the help of office staff who could not resolve the technical issue. We had to cope with using the towel warmer to heat the whole unit for all 6 days we stayed there. Secondly, there are laundry facilities, only one washer and dryer. When we tried to use them, they were occupied and it appeared as though the staff was using them for their own purpose. Thirdly, officially there is parking offsite. Access to it is particularly difficult. Most streets are one-way. If one takes a wrong turn, one has to circle the mountain for 11 kilometers to return to the same place. Even disregarding this inconvenience, to reach the hotel to check in or out was an ordeal. The authorization code did not work. It took 3 different codes for access to be granted while cars lined up behind us. We witnessed others experience the same difficulty with the door access. Other minor inconveniences are too many to list. Why Expedia promotes this accommodation baffles us. We will not return there nor recommend it to anyone.

The QR code system doesn't work well when you're using a car, and often there isn't enough internet, so you don't have access to the historic center of Sintra and you can't enter the village where the house is located.

The apartment was great, very clean, great location! We also loved the amenities- free water and a storage room for luggage should you arrive early or want to stay later in Sintra. If I travel here again, I would stay again!