크라운 타워스 퍼스 호텔

We booked crown towers through Agoda however when we arrived there we were told we didn’t have a booking and that it was at Crown Promenade. Even though we paid more, our confirmation showed Towers and all the photos were of Towers. 2 hours trying to sort out via messages with Agoda as no phone number to call and got nowhere. Had to take Promenade accommodation as we need somewhere to stay and we were celebrating our 30th Anniversary. Our night was ruined as not the hotel room we had been expecting and excited to stay in. Still haven’t heard back from Agoda on any compensation or apologies. Can’t review Crown Towers as thanks to Agoda we never got to experience it. I will do a google review to worn others about Agoda’s discussing customer service and false advertising.

The best night stay at a hotel. From checking in to checking out staff could not do enough. Approachable happy staff working at the Towers. We were upgraded which was a lovely surprise and wow the view was fantastic. Will definitely stay there again.