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Location: The hotel is situated on a very steep road, making access difficult and potentially unsafe for both cars and bikes. Reaching the property can be quite challenging, especially at night or during bad weather. Room Conditions: Since the property is surrounded by trees and greenery, seeing some insects or small reptiles may be understandable. However, lizards and creepers were found inside the room, which could likely be reduced with better ventilation, sealing, and room maintenance. This is an area that definitely needs improvement. To make matters worse, the room provided was not the same as the one shown in the booking pictures. Instead, we were given a different room located in the basement. I contacted Agoda requesting cancellation due to the mismatch, but the request was refused. Food: Breakfast options were extremely limited — only a small pancake or an omelet served with a single slice of bread cut into two pieces. Tea and coffee were provided without milk or creamer, and requests for creamer were declined. Facilities: The room did not include a refrigerator. On the second day, housekeeping was not done, and we were informed that towels were unavailable because they were still in laundry. Basic toiletries such as toothpaste and toothbrushes were also unavailable due to lack of stock. Since there was no refrigerator in the room, some of our food got spoiled, and the staff declined our request to temporarily use their refrigerator. At night, stray dogs gathered outside the room searching through the dustbins for food, scattering garbage around the area. Unfortunately, the mess was left unattended and was not cleaned promptly. Staff: There was no proper reception or welcome upon arrival. Only one staff member appeared to be handling multiple responsibilities, including reception and construction-related work. Unfortunately, he was often unavailable and difficult to reach by phone.

The water in the bathroom and sink was salty - it was seawater. The dogs next to the hotel kept barking all night, making it impossible to sleep. Breakfast was just simple egg pancakes. The price is totally not worth it. For this price, you could stay somewhere much better on Penida Island. I don't recommend it at all - highly not recommended.

- Salty tap water feels like directly from sea - untidy and scarry room with very uncomfortable bed - lizards, big spider in the room & cockroach in the washroom. No exhaust fan (they put some net from where any insects can come - Air conditioning not working very great - No one available at the reception (all the time it was empty) Additionally, we requested for room with double bed, but they denied and gave us twin bed. Haven't even asked us for paid upgrade (if we like to have)

Room was too hot despite AC..there was hole in the wooderm cottages and air condition was struggling ro cool the room. no amneties were given.

Room was not clean. There was so many spiders and lizard, even the spiders were falling over the bed from roof. Water was not even filtered it was salty. Behaviour was too too bad and rude. There was no welcome drink which was mentioned over the site. Plus for breakfast only 1 small omlette nothing else no coffee or tea. Overall bad experience and zero services...