Villa Berlioz

The hotel cancelled our reservation without any notice. Arrived tired only to find out we did not have a room. Ended up staving in another hotel for twice the price. Not sure when I will receive a refund.

Malheureusement, javais réservé depuis avril, a mon arrive on me dit quil ny a pas de réservation pour moi car cet hotel ne travaille plus avec hotel.com. je nai pas ete prevenu. Je me suis retrouvé sans hotel. Heureusement que le receptionniste m'a aidé a trouver un autre hotel. Du coup au lieu de rester 2 nuits a Nice je suis repartie le lendemain car lhotel m'a coûte 161.01€ la nuit . Je nai rien a dire sur lhotel Berlioz par contre je ne travaillerais plus jamais avec Hotel.com ils ne sont pas correctes . Je vous déconseille de reserver avec Hotel .com. car moi jai été victime d'une arnaque. Ils m'ont gâché la fin de mon séjour jai été tres contrarié et ensuite malade suite à ce problème le 21 aout a 21h jetais dehors. Je revenais de Warsovie très fatiguée je ne souhaite à personne se que jai enduré a cause de hotel.com.

Upon arrival from the US into Nice, we had a wonderful welcome... there was no reservation, and we have to walk from hotel to hotel until we found a hotel. The receptionist stated "we do not work with Expedia, we canceled all the contracts with them because they are unprofessional". I made 4 hotel reservations for our 9-day trip France-Italy over 4 mobths ago, so there is not excuse for a confirmed reservation to just desapear. At this point, I don't know who is worst Hotel Berlioz or Expedia??. Either way

We made the reservation because of the location showed on map, which is near the train station. As most of the travellers do, we planned to head to other areas like menton and monaco by trains. So it is important for us to book a hotel near the train station. However, few days before we arrive, the host told us that due to the room type (apartment), we need to walk 9-10mins more from the original location. It is such a horrible experience in terms of location. For the staff, we arrived to the door front at 15:43. But there was not any staff at the reception. Luckily after standing there for 10-15 mins, there was a couple heading out and unlocked the door for us. So that we could get in. We didn’t have any ways to contact them but only used data roaming plan from hong kong to call them. Finally the staff showed up after around 20 mins after our arrival time at the door front. After we got the key and arrived the location further away from the original location, we found that the key didn’t mention about the details of the apartment. We only knew from the key that the apartment is flat A, but not the floor. We inserted the key one by one like a theft from top to bottom. It was a totally embarrassing experience. Overall for the location and staff, it does not worth the premium of ‘near train location’ extra price and it is a bit like a scam. Facility-wise, the apartment is great, with a lot of amenities provided and clean.

Good location. Clean. Noise insulation is quite bad