피씨 부티크 호텔 나폴리 센트로, 클라파 그룹 디스로케이티드 호스피탈리티

Most of the staff could not speak English. Used Google Translate. Housekeeping did not lock our room after they left. Staff said it was not their responsibility. After asking them to not go in our room they continued to do so and left the door ajar again. The ad said coffee maker/kettle and there was not one in our room. They rolled their eyes as we returned to the check in and showed the ad indicating this to be the case. Had to hold the on button down to get it to work. The location was perfect. The sign The Customer is Not Always Right which was hanging at check in was not pleasant and should have been our first clue that they would not be pleasant to deal with.

Do NOT Use The staff would not hand over the keys until they demanded more money in cash than we were quoted from Expedia and as it was non-refundable we had no option but to pay. They put us in a different property with no ocean view and have not refunded our deposit. We were made to feel so unwelcome by the woman checking us in, she was not listening, refused to talk to Expedia and woudl not let us have our keys until we paid something they called an 'Expedia fee' in cash.

200€ de caution prélevés, 52€ de taxes imprévues à régler en liquide (contre 28€ restant dues sur place sur la réservation). De multiples équipements cassé dans la chambre (rideaux, toilettes, télécommandes du chauffage/clim et de la télévision