26.05.13Did not enjoy our stay. The rooms were dark and dirty… the woman working the front desk was rude and contradicting.
We asked to switch rooms after we checked in because the room was not to our standards, and the person next door to us knocked on our door multiple times after hearing our baby cry.
The woman said because we used a 3rd party booking app we couldn’t change rooms… I then asked if we could just have the same room on a different floor; because we weren’t comfortable staying next to the man who knocked on our door. She said that wasn’t “feasible” as the room would need cleaned. My wife then said we’d just leave then - which we were VERY prepared to do, and then suddenly she could switch us into a different family room on a different floor.
The room wasn’t much better, but it was a slight improvement. Upon checking in we also weren’t told any details about WiFi, breakfast, pool, etc. Will NOT be returning or recommending.
The breakfast selection was terrible, the only good thing about was the coffee variety.