로케일 다운타운 웨스트

Excellent place to stay, clean, comfortable, close to Whole Foods, silent. Normally we dont stay much in the hotel while we travel in family, but this time we enjoyed extending our time inside the apartment, great amenities.

Good: Great location. Near downtown, very close to grocery stores and restaurants. The two bedroom apartment had a lot of space. We found a pretty good price. Management responded pretty quickly. Not so good: Pretty loud area. I asked for a quiet room. We were on a ground floor corner room. There are some rooms that face a court yard that may be quieter. There are usual downtown noises plus a train that goes by pretty frequently. The Bad: Our car got towed from the gated garage that we got in with a FOB and we gave the Locale our car information. Our parking card was visible in the car but not on the dashboard. We paid for a ride and to get the car out and the Locale refunded us the money. We have stayed at three other similar places. If the pass was a big deal, the complex should have really stressed that information. I believe one other place really stressed that. The other two didn’t have an issue.

The property has a cool concept. Checking in and out was painless. However, the rooms have issues. The first room I had had a shower drain that was clogged and the shower filled to my ankles in 2 minutes. The first customer service rep, who identified herself as “V” was awful, aggressive and unhelpful. Everyone else was great and redeemed the experience. That being said, the 2nd room’s bathroom sink was clogged after 30s of running water. Not worth the rates.

Good location, nice place if you stay for 1-2 nights, they don’t have room cleaning service, be prepared to face rude staff when it comes to any deviation. Parking is $20 regardless of you have a car or not

I was very hesitant about staying in an apartment style property, however, this place was amazing! They made the check in process very simple, and were available by text or call 24/7. The room was extremely spacious and clean with all of the amenities you could want in a hotel. I 100% recommend this place.