홈투 스위트 바이 힐튼 피닉스 다운타운

Clean room, great staff

We were in Phoenix for a family reunion with my two brothers and me. Since we all live in different parts of the country, it was a rare chance for us to all be together. When we arrived at 3:48 pm to check-in at the Home 2 Suites, I tried to check in for the two rooms I had booked for one of my brothers and me. My other brother made his own reservation and prepaid. I was told that the hotel had overbooked and while they checked in my brother who had prepayed, the two of us I booked would have to go to another hotel a 20 minute walk away. I agreed but asked that my prepaying brother be allowed to checkout and go with us so we could all be together. They said he couldn’t get his money back to accompany us to the other hotel. It was so disappointing to the 3 of us, but as much as we tried to have them accommodate all 3 of us we were refused. We will never stay in Home 2 Suites again.

Great location, friendly staff, clean rooms and dining area. Thank you!

Our stwy was really nice. However, they do not clean the rooms every day. They do every other day. We were there for four days. I don’t like that. I think the room should be clean and picked up every day and towels exchanged out every day if needed. And the room should be made up every day if you’re paying for the price of this hotel. Other than that, the staff were nice. The bartender in the bar they were all wonderful.

The whole hotel was very clean and everyone was very welcoming, not to mention it's a great location, everything is walking distance.