차쿠카바나 리조트 & 비치 클럽

We stayed at this hotel for two (2) nights had a battery of issues from very poor customer service from restaurant staff member, "Melissa" who was very rude and impolite. On our second night we had change rooms due to another booking. We were offered a room with a smelly odor and another with an electricial issue. The reception clerk made her best efforts to find us a functional room. Eventually a third room was located but it too, had a leak in the bathroom under the face sink with an odor. The internet was non-functional for both days. Staff like "Moriah" and others at the reception area including "Alissa" at the restaurant were friendly, helpful and hospitable, inspite of the terrible service offered by "Melissa" at the restaurant on Friday 27 February 26. This hotel and it's surroundings is in need of a general upgrade. Dissatisfied customer.

I called to let the hotel know that i would be late for check-in. The clerk stated she wasn't seeing my reservation. Only upon giving my reservation number did they say they will call me back in 10min to verify my reservation. I waited 30min and no one called. When i called back the clerk then informed me that they found the reservation and the room was available. Upon arrival to check-in @7pm the room was not ready and we had to be reassigned another room (which worked out well for us in the long run as our neighbours was our friends). There was only 1 staff at the front desk who had to escort us to the room in addition to attend to other guests. Was given a code for the wifi however the wifi did not work. The tv has no cable and cannot access youtube or netflix without the wifi. We had to use our personal wifi to connect to the tv, very inconvenient. The bed room door did not close properly to allow for privacy from the sitting area, the shower door did not close properly so water kept getting on the bathroom floor and one of the window latch was broken. Breakfast staff was accommodating and friendly and the food was delicious. Overall some maintenence and upkeep needs to be done. The room was clean and tidy dispite the few issues.

the staff member was not initially pleasant. while the room was clean inside, the exterior of the property was run down. the linen on the beds were very limited. to get extra amenities (glass, ice) you had to cross the street to the other side of the property and get it yourself. the pool/ lounge area was poorly lit at night. The breakfast was the only highlight of the stay. I do NOT recommend this "resort" as it was not a resort....