윌리엄스버그 스위트

the condition of the room and the overall environment were completely unacceptable. The room was entirely unequipped—there was no soap, no towels, no toilet paper, and the general cleanliness was abysmal. The mattresses were stained and unhygienic. . The WiFi did not work, the cable and televisions were completely non-functional, and the plumbing was faulty with water running continuously.We raised these concerns immediately upon check-in and throughout our stay, yet no solutions were provided. It felt as though there was no interest in resolving our issues, despite the fact that we had already paid in full and were unable to relocate due to financial constraints. What is even more concerning, and frankly disturbing, is the conduct of the hotel manager, Sam. He was unprofessional, rude, and engaged in behavior that made both guests and staff extremely uncomfortable. His inappropriate physical gestures and unwanted contact toward female employees were appalling, and there are serious ethical and possibly legal implications that should not be ignored. My family has been going through a difficult time, and instead of finding a safe, clean, and hospitable place to stay, we were met with negligence, mistreatment, and unlivable conditions. No guest should ever have to endure this kind of experience. To make matters worse, no one from the hotel has been willing to address our request for a refund or offer any kind of compensation. The phone lines go unanswered