그랜드 페닌슐라 스위트

Close to transport

The staff is plesant and accommodating. The place is old and has shown it's better days long ago. Stairways are cluttered, uneven, and qitie frankly unsafe. Almost no water pressure in the shower, but it is hot water. Pool was not filled and unuseable. Don't believe the photos on of this place, it looks nothing like the photos. Also seemed to be some confusion about the price. We booked on an online site and prepaid. Upon checkout my fiancèe was asked for an additional 585php. Their claim was we were put into the wrong room and it was more expensive. I told them not our fault and no further money would be given. Of course they didn't argue with this American man, just said the online booking listing was incorrect. Once again i said that is not our fault, and the nice girl at the check in desk agreed. For the next two days we recieved email for the additional 585php. We blocked the mail You pay peanuts, you get monkeys. For us this was just a one night stop because our favored hotel was fully booked.

When I check-in for my 2 rooms 2 nights reservation, the receptionist said I have only one room 1 nights. After spending hours arguing with the receptionist and the supervisor and show them the charges from Expedia that it was already fully paid, they said that they found the right confirmation number for my reservation. There was Incomplete toiletries and the things that should be inside the room were missing as what was stated on the list of items written on a piece of paper found inside the room with a price on it. At one point, there was no water. We stayed for two nights for two rooms. On our second day, One of the room was cleaned and replaced the beddings but the other room was not clean and trash was not even remove. Kettle for coffee in one room but not the other room. Carpet was so filthy. Customer service was so bad. I suggest for a proper training for all employee. Never again will I go to this hotel/suite or suggest to anyone. Overall, bad customer service and filthy rooms.

Worst stay ever!! Spider every where Bed bugs too. Not even a proper place to shower

Need a lot of maintenance. In our room the shower didn’t work ( knob totally broken) staff at night try to look for a room with a working shower but the he next room also a big leak. The final solution was to be transfer to an other room the next day.