글로벌 럭셔리 스위트 산호세 다운타운

The property is gorgeous, the apartment is cosy, and location is excellent. Check-in procedures are complicated and confusing but the people in the building are so friendly and helpful it makes up for a lot of the trouble.

We booked this hotel expecting a family-friendly stay, but the experience was the opposite. Upon arrival, surrounding streets were blocked due to a block party, making access by car extremely difficult. This was not disclosed in advance. The noise was unbearable and continued into the evening. We were traveling with a baby who sleeps early, and the noise completely disrupted his sleep. Because of this, we did not stay at the hotel at all and had to leave and book another hotel to have a restful night. What made the experience worse was the lack of response afterward. I called multiple times to complain and request a refund, but no one from the billing office returned my calls or messages. This is not a family-friendly property, and the lack of communication and accountability was very disappointing. I would not recommend this property to anyone let alone to families or anyone seeking a quiet, restful stay. Even one star is very generous.

Great location and clean apartment, which were definite positives. However, there was a strong curry odor throughout the unit that would not go away despite leaving windows open, running the AC, and using a fan. Unfortunately, this significantly affected the stay. Customer service was very rigid and lacked understanding when dealing with unexpected issues or emergencies. Because of this, I would only recommend this place as a last resort, despite its convenient location.

The property has three elevators only one was working, the trash shoot was not working, on my last day, Friday, December 26 the smoke detector kept beeping, called maintenance. They came and changed the battery. Later that evening, the smoke detector kept on beeping and beeped the entire night and the rest of my stay Saturday morning.

This location was great! The bed was comfortable and the apartment was clean. Would definitely stay again!