라임홈 쾰른 프리젠플라츠

Had a plumbing issue that took a while to resolve. It was difficult to communicate with staff on site ( not one person we tried to communicate with spoke English-they all spoke Turkish. Would never again stay where there was no lobby or reception ( thought this would be like “living in an apartment”) because my luggage was lost by the airline and because there was no desk, had to stay all day to wait for the delivery. When issues arrived, had to communicate through WhatsApp. Layout was poor-the bathroom was right next to the bed and because the door was frosted glass, could watch every time my partner went to use the commode-there was absolutely no privacy. Did not have the room cleaned or the linens changed in our entire two week stay. We got new towels only because we used the ones we had on the floor when the shower didn’t drain and flooded the floor. Whenever we had an issue, the standard response was to “send us a picture”. It might sound like we didn’t enjoy our stay, but we got used to things and really did enjoy it. In a positive note, loved the location-was very walkable to major sites. Loved having the kitchen. Liked having an eating area, but it was right under the TV, so you had to watch your head and it was hard to watch tv while eating. Also, had a remote control that didn’t even go with that tv so we had to use the knobs on the back of the tv. The view from the room was excellent, and there was the surprise of a Christmas market right outside the door!

Sauber, ruhig, bequem

Location wise this property was great for visiting the Christmas markets. The communication was really good, they emailed links for when you check in and the codes worked well for accessibility. Comfort wise the mattress was very soft as was the pillow and you did only get one pillow. Amenities were good and there was a lot of storage. The building was warm and felt comfortable. The water pressure was good and the water heated to be a good temperature for showering. The black out curtains worked well and blocked a lot of the really early morning light. Scoring this property on cleanliness is hard because superficially it's very clean and looks well cared, however basic maintenance really let's it's down. Whilst I appreciate some people treat hotels and holiday apartments with a complete disregard and love nothing more than writing scathing reviews. When you've paid money to stay somewhere you don't expect to be brushing your teeth eye to eye with someones blood splatter. Nor do you expect to be wading through water because the shower has flooded, having to remove the build up of former residents hair so that you can have a shower without risking flooding downstairs. Honesty a lick of paint on the walls and regular cleaning of the drains and a lot of the negative reviews we had read after booking here would go away.

Die Gardinen in meinem Zimmer kamen leider aus der Gardinenleiste, ansonsten war das Zimmer sauber. Im Eingangsbereich und Treppenhaus roch es sehr stark nach Urin.

Room was well furnished, very clean, and comfortable. I would definitely stay again. The entrance way, hallways and elevator were not well kept and looked like they had not been cleaned in awhile. The washer and dryer are in the basement and requires wifi to connect to an app. I was able to wash clothes but not dry them, apparently because of unstable wifi.