블룸스베리 하우스 - 모던 스튜디오 너 안필드

We arrived 3 hours after checkin not to be able to access the accommodation. Called customer services and were told the booking had been cancelled FOUR DAYS PRIOR TO ARRIVAL. Were told there was no alternative place to stay - offered an alternate place in a different city over 1 hour away from where we were due to stay, and were told we needed to pay for it! Left stranded and were told someone would contact us in 48 hours to discuss a refund. Asked to speak to a manager and no one was available, not even to call me back. We are now at the end of the supposed holiday and havent heard back about any refunds or compensation. We had to pay inflated prices for alternate accommodation as we were left to book it on the day.