고턴 마운트 호텔 맨체스터

The worst room ever, NO TOWELS, NO TOILET, NO SHOWER. I don’t understand why this property is still allowed to host anyone. This was probably the worst hotel and should not be hosting any guests. No staff after 9 so access to property is via the yard in the back going up a slippery metal staircase in the rain. Instructions to get in were unclear and sketchy. I had to call the mobile phone provided and a lady helped out to get the codes. When I eventually got in, the area stinks and unkept. Then you have to access the room via a locked key box which was a nightmare to open. When you get into the room there’s a very old and shabby bed, insufficient linen and very cheap furniture. Very uncomfortable throughout. When I was looking for an iron to press my shirt there was nothing. Trying to have a bath and the shared bathroom was filthy, wet on the floor dirty inside and no soap provided The toilet had wee on the floor and toilet seat. I would like my money back please as I feel that I was subjected to the worst conditions possible Thank you

I have never, ever, ever experienced anything like this. The owner or manager, Dan, is an awful person. There is not enough space to explain the situations in detail, but he yelled at me several times shortly before check out. First while I was in the shower; a guest had forgotten their key in the bathroom, and for some reason, Dan decided that aggression towards me was the best way to get the key. 5 minutes before check out, he bangs on my door to apologise, and I calmly tell him that it was a very uncomfortable situation, and that I had done nothing wrong. He proceeds to tell me that he had gone and yelled at the other guest for forgetting their key, as if that was a solution. A bit back and forth, and I shut the door because he is starting to yell at me again. He starts yelling that I am not being respectful and I open the door, baffled that he demands respect from a paying customer that he is yelling at. I tell him that he does not respect me and close the door again, which he then OPENS without my consent. Dan made me feel unsafe, uncomfortable and his behaviour was threatening. Maybe he was on drugs. Hotels.com have decided that it is up to Dan if I get a refund, and thus far, no consequences has been imposed on Dan and his business. Hotels.com has offered a coupon and a 50% refund. I am not satisfied with this, as I want a 100% refund seeing I do not want to support Dan's business. I hope people reads this and decide against booking with Dan.