BIG4 타운즈빌 게이트웨이 휴가 파크

Staff, clean room very well set up

Spotless room, helpful staff, great stay

The staff did not disclose that the pool would not be accessible for the duration of our stay due to cleaning. Being the number one reason for booking accommodation that particular night, it was very important to us. It was my twins 16th birthday and they wanted to stay somewhere with a pool so they could swim. The staff invalidated my concerns and refused to enter into any communication regarding an outcome we would be happy with. I was refused a refund even though we’d only booked in 20 minutes before I approached them with my request for a refund, based on the accommodation not offering what it has advertised. Very unhappy. We didn’t even stay after that. We left to find alternative accommodation. $194 down the drain and a real dampener on my twins birthday.

A+

It was quite. I liked that. Very bad signage as to how to find this big4. Admittedly the highway has been changed. There was no forethought for the entrance to this caravan park. I feel sorry for these people.