레인보우 호텔 비엔티안

Good

Great value and good location. Excellent staff.

I decided to go by the star rating on Agoda. It seemed to be almost 7 out of 10 based on the reviews. The price was cheap. I was offered a room on the fourth floor where the electricity wasn’t working (but they turned it on later). The window was missing a pane of glass. They then told me that “our guests actually like it that way.” Something was leaking in the bathroom. There were holes in the ceiling. I asked to change rooms. They said there were no more available and asked me to cancel the reservation (let’s remember this point). I started looking for another option, and then a girl from the front desk approached me and said they were ready to give me another room, right on the first floor, across from the front desk. It was Room “A.” The room had absolutely no windows. But it was much better than the previous one. Unfortunately, when I tried to turn on the water in the shower (via the water heater), water flooded the water heater, which was clearly unsafe and posed a risk of electric shock (Safety Hazard). I asked to change rooms. I was told there were no more rooms available. So I asked for a refund. The girl at the front desk told me there was water in the shower—what’s the problem? I said the problem was that they were wasting my time, and I just wanted to relax, not wait for something to be fixed. The woman then replied that she had already checked me in and that there was nothing she could do now. I then thanked them for everything “possible” they could do for me and simply went to another hotel. After that, I read other reviews on Google Maps and was actually glad I didn’t stay there for the night. I hope Agoda’s technical support will be able to process a refund.

My son and I stayed here for about two weeks now and we are still here. It’s clean employees are fantastic and price is very very inexpensive.

The location is very convenient, close to shopping and transportation options. The rooms was clean, and the showers had hot water. A good deal for the money. The staff were very friendly, and the food served in the lobby was tasty!