찰스 아파트 인 올드 타운 프라하

Bed Bug Issue During our stay at Charles Apartments in Old Town, a bed bug was discovered on the third morning. Management inspected the apartment and brought in an exterminator, who confirmed an active bed bug infestation. We were relocated to a different apartment; however, the replacement unit was noticeably inferior, with less space, fewer bathrooms, and no view or outdoor area compared to the original accommodation. In the days that followed, multiple family members developed numerous bites, some severe enough to leave lasting marks. The situation required us to pack and move mid-stay, launder and treat all clothing, and fumigate luggage, causing significant disruption and stress during our trip. We contacted customer support to address the issue. While relocation was provided, the response did not adequately reflect the seriousness of a confirmed bed bug infestation or the impact it had on our stay. Bed bugs are a serious health and sanitation concern, and the way this situation was handled demonstrated a lack of appropriate care for guest safety and overall experience. Relocation alone does not fully address the consequences of such an issue.

We loved our stay - ideally located, clean, spacious and well equipped. It is a bit noisy but it is to be expected being so close to the action. It did not hinder our sleep or the enjoyment of the apartment. Communications were good as well. We would go back!