The Elizabeth - Joli Condo 2BDR Montréal

They canceled my booking but failed to actually cancel anything. When i got there i could not find the place as there is no signage anywhere. Called the number and no answer. They called back maybe a half hour later to tell me they canceled the booking because they had no power, but they never processed the refund so ive been forced to go through hotels.com escalation team and hotels.com is also having trouble getting a hold of them.