럭셔리 2 베드룸 레이크뷰

Amazing location and property!

STAY AWAY! This Owner does BAIT & SWITCH! I booked this 2-Bedroom for myself (female) and my nephew age 37 for his 1st trip to Toronto. We needed 2 Bedrooms for 2 Nights. I paid over $600US. On check-in day Owner texted there was water issue and we could stay at another of his condos but only 1-Bedrm with Sofabed and he would refund $100. Available time 4pm we arrived 4:40pm. We had to wait in lobby for a female to finish cleaning and give us keys. A red pickup truck was in the parking spot. (I read this happened to previous customer but this can't happen again? wrong!). Back to lobby but Front Desk could not help. I tried texting Owner and finally I had Front Desk call him. FINALLY Owner gave alternate parking spot. I was upset with Sofabed for nephew. Thin, crinkly plastic mattress which made audible noises as you touched it, so I put 3 sheets to try to muffle crinkly sound. We tried the REC key the cleaning woman gave us to to access the Pool but key did not work. I texted Owner but no reply so we went back to Front Desk. They said to contact Owner. He was upset I asked them to call. My nephew did not sleep well on horrible sofabed. Owner requested rating of 10 - REALLY?! I asked for $100 Refund. Owner said he would Zelle, Then said his sister in USA could do Venmo. I provided all necessary info. I thought I would wait 2 months later to give him benefit of the doubt but ZERO payment. Don't trust this Owner. PROMISES but NO DELIVERY. The room was clean, location convenient.

Localisation et accès aux services ideal. Juste parfait pour 2 adultes et 2 jeunes enfants, cependant les lits et oreillers pas très confortables, et la chambre principale est très lumineuse, donc difficile si on désire dormir un peu plus longtemps, mais l’immeuble était tranquille et semblait sécuritaire. Il ne manquait de rien!

Great location, very close to all amenities. Host was very quick to respond to questions. Would definitely stay again.

Great location. You’re paying for location here. Toilet seat was broken. Pictures were staged very well, it’s nice but again, location is paramount. We were supposed to get checking instructions 48 hours before and that didn’t happen. 2 unanswered messages and a few unanswered calls later a text came through. There was a pool listed as an amenity which never happened. Fob didn’t work for that and after a message on day one, host said they’d be there in the morning to help. Never showed. Never happened. Don’t expect a pool and don’t expect space. But again, location is worth it. Bathroom had a lot of hair that didn’t belong to our family. Not just in the tub. On the floor, in the sinks, everywhere. It’s too bad because the broken toilet seat and most of these issues are simply effort from the host. Don’t tell a guest you’ll do something like send check in instructions ahead, or drop off instructions for the pool, or send them a text at checkout saying please don’t review our family business bad online, just private message us the bad but give a good review. I imagine that’s why it’s rated as high as it is, that along with the fact that the location is great. But just a little effort from the host would change this place immensely.