그레이트 블루 리조트 - 체리 비치 리조트

Our family of four (2 year old; 8 year old) drove 2.5 hours one way to get there and when i got there they told me that they were closed! I then drove 2.5 hours back home. Very dosapointed that they did not have the reservation through expedia. I understand that it was during the province was re-opening for Covid19, but why was the property advertising through expedia? I feel that a complimentary re-invite would be fitting for all the frustration that we went through. I work in hotels and when this happens we walk our guests. Looking forward to a reponse, Eric