멀래니 파크 호텔

All good

Friendly staff, clean hotel in a neat area with good views from our room. Food at the bar was very good as well with nice patio seating that overlooks the bay.

The Inn is beautiful! The only negative I have is the lack of air conditioning and /or ceiling fans in guest rooms. The windows are set up to open only about an inch. This does not allow for air flow. Very stuffy

Booked three separate rooms for my family (three couples). Two days before arrival, my brother broke his ribs so had to cancel. He was unfortunately just past the free cancellation period so was charged for the stay. The same was the case for myself and my parents in the other two rooms. Myself and my partner decided that we would still go ahead but now needed to source a pet minder. We noticed that Mulranny had a pet friendly apartment so I rang up to see whether we could change to the apartment instead. Given that we had to pay for two rooms that were no longer going to be occupied and were ultimately resold by the hotel, we figured basic customer service would hopefully mean they could allocate us the apartment in lieu of the three rooms they would be getting back. However, this was not the case and was instead met with “computer says no” attitude and no regard for our circumstances. This lack of customer service continued from the moment we checked in to the hotel. All of the staff seem to either relatively new and inexperienced or just incompetent. The bar staff took forever to get drinks and were unable to manage the drink demand of a relatively small queue. We ordered food outside and were waiting for 30 mins before deciding to move inside as the wind was crazy. 20 mins later the food arrived out and we could see the waiter go outside with the food. We signalled to her that we had moved and then she came over and gave out for not telling her that we moved…

The staff was great and they tried really hard to make our stay great. However they were understaffed and you could tell that helping hands were missing everywhere. Having a wedding taking over the bar didn't help. Additionally would not recommend while weddings are on. The loud music could be heard throughout the hotel and people were hanging outside chatting till late and it could be heard in the room too. Otherwise the room was great, beautiful view and very spacious. The food was great and well worth the wait. Overall the hotel is too expensive for the experience you get.