어보드 멤피스 - 다운타운 매디슨 애비뉴

Absolutely worst stay. Bed caved in with me in it. Mattress was filthy, bed sheets were not fully covering the mattress. Location was ok. Will NOT be staying there . Expedia needs to look in to this.

It was a nightmare from start to finish. My company was going to pay for my stay so I used their credit card and took a picture of myself and I.D. I get an email stating they needed more info and advised it wasy my company card so then my boss had to jump through hoops to get it on the card. My flight was delayed twice so I wasn't able to check in on time. I finally made it in the next day, but two digits on the keypad weren't working so I had to call and couldn't get a hold of anyone for 20 minutes while I stood outside in the rain trying to get a hold of someone. I finally get someone and get into the hotel only to be hung up on and I couldn't get up to my hotel room, so I had to go back out to rekey my code to get into the elevator. I was on hold for 40 minutes, in which time I said "screw it", I'm going to work and I'll book a different hotel. The customer service for this hotel was horrible, the staff was unhelpful and difficult to get a hold of. I would never use this hotel again or recommend it to anyone.

I booked in January and paid then. I uploaded identity documents at that time and jumped through all the (frankly unecessary) hoops theat Abode requested at that time. Then about two days before arrival I got an email from an unrecognised and frankly sketchy email address, asking me for all sorts of credit card information, by email , which goes against all banking advice and procedures. Threatened with cancellation and a no show at that. Appallling way to treat a customer. They say it's standard procedure, but I can assure you its not. The online form asked for none of that at the time of booking.