플로리다 디럭스 빌라, 콘도 & 홈

We arrived to check-in at 10:45 pm on 12/23/15, luckily before they closed at 11. I was never told there was a time limit to check in so I was very glad we arrived before they closed. Check-in was very easy and Nina was very nice. We got to our unit and found the paper to identify who was staying there and to list any deficiencies. We completed the form, noting that there were ants all over the kitchen counter and that the trash was still in the kitchen trash can. We turned the paper over to the rental office within the 12 hour timeframe but never heard from anyone all week and put up with the ants. We were also surprised to learn that we were expected to supply our own consumable products, i.e., toilet paper, dishwashing soap and laundry soap. Thankfully sheets and towels were included. One morning we woke up to no a/c and found the unit totally shut down. We called the office and a repairman arrived within 15-20, and had the a/c running again within 10 minutes. We really appreciated the prompt response to our call for help. On our last night we discovered that the light fixture in the master bathroom shower area was leaking, presumably from the unit above ours. We also had very noisy neighbors above us, who seemed to stomp around all hours of the day and night with no regard for anyone else staying there. They also appeared to be renters and we would have benefited by their being reminded about neighbors below them. Overall it's an ok place to stay but not outstanding.

This is a nice place to stay if you don't like cable, wifi, lights or any other modern day amenities. We got in on a Thursday and the only TVS that worked were the living room and master bedroom. It was a 4 bedroom condo. So my kids had no tv and no wifi (they could have watched TV on their tablets) for our entire 8 day stay. It was hot...the air condition thermostat was locked and you could not adjust it. There were blown out lights and everything. I reported it everyday and no one every addressed the issues. It finally got to the point where they would just place me on hold when I called and never come back to the line. When I called back, they sent me to a voicemail. The other thing that i did not like is according to the personnel at the clubhouse,because we booked through Expedia, we could not be assigned to a room until the day of our stay. I have a phobia of being lost so I wanted the address to put on the GPS. They didn't provide that information until we were 4 hours into our drive there. By then my anxiety level was at a 10.

2nd time we've stayed here, the buildings are old, floors creek and appliances are outdated. You can feel the floor moving I feel sorry for anyone that stays in a downstairs unit. The townhouse was spacious and had everything a family of 5 needed, except they were missing the remote to the living room TV, 3 smart phone remote apps and 2 calls to guest services didn't fix it, as well as there was no internet. I could log into the WiFi network but couldn't access the internet, the calls to guest services didn't fix this either (although come to think of it, this was a bonus since I have 2 teenagers that couldn't access Facebook the entire time we were there, I was actually able to spend time with my kids on vacation, what a concept).