트란 UK 홈스테이

Would come again

I never got to actually stay. Booked three months in advance, with an option to pay on arrival at the premises. Two months later received a text that my booking is cancelled due to "enough people have paid online". So basically my 'booking' was completely scrapped - these people have no idea what the word reservation means. The only response to my complaint was "sorry for the inconvenience" - well, this wasn't an inconvenience, this was a full-on breach of agreement. As a business, terrible practice. I wouldn't trust this "hotel" with anything they say, now.

I got to spend my evening with mice. Complained and asked for a refund, owner said she had never had a complaint before, but offered the use of a cat! This does not indicate that they were not aware of the problem. Refusing to refund so bow going to have to take action. Expedia not helping so my advice would be to avoid both!

A good affordable option convenient for excel with a friendly host. Appreciated kettle in the room and amenities in bathroom.

Basic, but good value. Radiator wasn’t working, but host dropped off a heater and blanket later that evening. Close to Canning Town with good links.