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Beautiful setting decorating xmas beautiful clean and great service

We thought we would book Hoar Cross for our wedding as a treat as we were getting married nearby. However Hoar Cross Hall was honestly one of the worst experiences of booking & customer services that we’ve ever experienced. Positives: lovely grounds and the rooms are really nice too. Negatives: - No free cancellation or discount for booking multiple rooms - Didn’t allow other guests to book without purchasing an extortionate spa break they weren’t able to use - Said they didn’t have cots, so we brought our own only to find they were in the room after all - Refused to allow babies into the restaurant without us booking a private room for £100 and even then could only order from set menu at £50 per head. - There was a leak at breakfast which landed on my head - If you take a shower early in the morning there isn’t any cold water, meaning my wife had to have a scolding shower on the morning of our wedding. Maintenance were called and they said there was nothing they could do - Breakfast service was incredibly slow with us having to ask multiple times for things we’d already asked for. - We had to have a time slot for breakfast which didn’t work with our wedding timings. - Concierge offered help and so was asked 3 times to help with bags and help never arrived. - Check in was incredibly slow (40 min wait) -frustrating 3rd party customer service instead of dealing direct.

Beautiful grand drive up to the Hall. Beautiful surroundings and well kept gardens.

The hotel was lovely and the staff during the evening meal were fantastic. A special thanks to Ollie who looked after us. The only downside was that I had a dirty towel in the bath room which I quickly put to one side and then I woke to a bill which had been pushed under my door the night before I was due to leave and I had already paid on hotels.com. When I raised it at reception, whislt they said the words, sorry, I was left waiting while they made a phonecall and then had the audacity to tell me not to worry, they would sort it out for me. I was not worried at all, as I had paid and if they had taken the amount again from my credit card, I would have been extremely cross. This kind of spoilt my stay a little as it made me feel as though I was trying to pull a fast one. You need to get the process sorted for when we do pay beforehand on different sites. Thank you

Roasting hot rooms. Can’t control the temperatures. Phone doesn’t work in room Terrible service. Don’t bring a whole meal and forget to say food is off the menus If you don’t pay for the spa and it’s booked you can’t use any of the facilities at all. Even if you are willing to pay. It’s just a hotel with a restaurant With terrible service. Friend asked for a bowl of porridge - got a bowl of dried porridge oats Repeated twice to different people I believe I have booked in for next week. Zero desire to return . Had sunglasses delivered by Amazon. Asked if they had been delivered . Told nothing. Asked to check. Porter said no and asked for photo proof. There was none it said “handed to resident” Concierge “well we’re not a resident are we?” I had to ask twice for him to go and check once! When he realised I wasn’t taking no for an answer .. he went to check and returned with my parcel. If you stay don’t get anything posted there unless you can Guarantee photo evidence