힐로 베이 호텔

We were excited to stay at the property, and the owner did a good job of communicating what we needed to do to check in. That part was fine. However from the time we drove up to the property to the time we entered the room the property left a lot to be desired. There isn't a sign out front of the building, so it appears it's just an old apartment building that rooms are being rented out by an individual as hotel rooms. The parking lot was okay, but the elevators leading up to our floor had either holes which appeared to have been punched into the wall or plywood covering the electrical above the control/button panel. Once we got to the hallway where our room was, there was an overwhelming smell of urine, and the walls were pretty dirty. Our door was at a dead end behind a blind corner, which usually wouldn't have been a big deal, but this time just felt kind of unsafe. We entered the room and it was pretty apparent it was a really old space/apartment that hadn't been maintained or cleaned thoroughly in a while. There were a ton of stuff marks on the walls and there wasn't a deadbolt on the door and the area where the doorknob latch goes in appeared to be damaged. The toilet and sink were clean (credit where credit is due), but the shower was pretty decrepit/dirty. We ended up sitting there for a minute, using the restroom, then leaving and booking a room somewhere else in Hilo.

It is not a Hotel. The facility appeared in poor condition; no A/C, no running hot water, sliding door to balcony is broken, the ceiling stain with water leak, poor management and people smoking in the hall way, the room smell terribly like a dirt. The lack of the communication between management and the guest are very poor. When in need with linen, and toilet paper there was no one to outreach too. The facility appeared to be a rehab or short/long term lease to the homeless. The security is unsafe too many homeless present in the roadside and the entrance of the hotel.