센세스 리비에라 마야 바이 아티잔 - 어른 전용

SWINGERS hotel. My husband and I booked here for 7 nights, we only stayed 3 (we had to because of an all day tour that was booked on day 3), we would have checked out on day 2. While the views were STUNNING. We did enjoy the sounds of the ocean each night. We thought this would be perfect to relax. We saw a completely nude man by the pool and several women topless walking around. When we asked about it, they simply said that it was a swingers hotel. NOWHERE could I find that here on hotels.com OR even on the hotels main website. We did really enjoy 2 of their employees. Freddy and Ana were GREAT!! Our room was beautiful but lacking. When I asked for a refund for the 4 nights we were NOT staying there (we booked at an amazing resort nearby), they refused. They said we had to go to hotels.com for the refund. Hotels.com said they needed approval from the hotel. The hotel refused. I was forced to put in a claim with my bank. ALSO... the photos are BEAUTIFUL... the place looks like no one loves it. My husband wouldn't go in the pool because he almost cut his foot on broken tiles at the bottom (they were all over the pool), water pressure was HORRIBLE. Each shower was full of frustration. So many areas seemed broken, or just like the owners/managers simply didn't want to fix them. The elevator was also very old and uncared for. I had hoped this would be the perfect place to relax. We were left disappointed. FOOD was NOT good either. Drinks were ok. We DON'T RECOMMEND!!!

I honestly don’t know how this place can call itself an all-inclusive resort. This was one of the most disappointing travel experiences I’ve ever had. From the moment we arrived, things were already going wrong. My room was not ready at check-in time, and when we finally got in, it was clearly not properly cleaned. There was no toilet paper, and when housekeeping brought some later, it looked partially used and stained — completely unacceptable and honestly shocking for any hotel, let alone an all-inclusive resort. The room itself was old, poorly maintained, and in desperate need of renovation. The TV didn’t work at all, furniture was worn out, and everything felt neglected. Nothing matched the photos advertised online. It felt more like a rundown motel than a vacation resort. Food options were extremely limited. There was only one restaurant operating, which completely defeats the purpose of paying for an “all-inclusive” experience. Variety was almost nonexistent, and meals quickly became repetitive and disappointing. Another major issue: the hotel doesn’t even have its own proper beach access, which was one of the main reasons I booked this location. This information was not made clear beforehand and felt very misleading. Customer service from management made the situation worse. The manager was rude, dismissive, and showed little interest in resolving concerns. The only positive part of this stay was the hardworking staff members, who clearly tried their best despite.

Rooms were large and we'll laid out. This hotel has a lot of potential. A few move staff members. No ATM, 2 restaurants, no beach access, broken tiles in the pool, Jacuzzi tub, top shelf liquor not included, no live entertainment. I will not be staying here again.

First thing you should know is that a taxi from Cancun airport will be about $150 USD!! So plan for that. Also…this is NOT a swingers resort which had me a bit worried after reading some reviews. This is the perfect resort for a quick weekend and all you want to do is eat,drink and pool! A taxi to anywhere is very expensive. The room is HUGE and very clean! The bed was very comfortable. The only issue we had was the water pressure in the shower. We only ate in the dining room and the food was good. Omelette every morning and I had the fish every night..salmon, bass, mahi..all very good. Definitely would stay here again for a quick weekend! If you want to see the area or even leave the resort I recommend renting a car! Easy to drive, no crazy drivers like you think.