Casa del Sarto

Clean room and very large space for us

The room was new, like a museum, very pretty, clean, spacious with living room and kitchen. The cleaner came exactly at 10am. Courteous. We were confused at the beginning when we arrived. Apparently we have to go to another hotel for check-in so make sure to check that before arriving. It's a lot of walk. Also, the location is 15-20min away from the main attraction. Beautiful space.

The lady at the hotel that assigned our keys was plain rude.. does not explain where the actual room is since you have to walk to the hotel , uncomfortable pillows. Space is pretty big

Fantastic central location to many sites within easy walking distance making driving unnecessary. The apartment is clean, large and absolutely gorgeous.

The location is decent, and I would consider staying in this area again, but this particular property was a disappointment. It’s listed on other platforms as well, and while I was aware there was no front desk, we followed the self-check-in instructions and got in without issue. However, upon arrival, Florence was experiencing a heatwave (39°C), and the air conditioning wasn’t working. The only contact number provided led to someone unrelated to the property, and when we called again, the person was upset and unhelpful. We spent the whole afternoon trying to reach someone for help, which unfortunately impacted our short stay in Florence. I contacted Hotels.com, and while they tried to assist by calling the owner, they were unsuccessful in getting a response. We had to stay without AC during extreme heat, which made the stay very uncomfortable. It was too late to book another option. The room was clean and looked nice, but the lack of support and communication significantly affected our experience. I wouldn’t stay here again.