레지던스 인 바이 메리어트 칸쿤 호텔 존

Nice hotel for our extended stay. Breakfast was included but most days just ok.

I stayed at Residence Inn by Marriott Cancun from February 15 to February 19 with my 8-year-old son. The hotel itself looks nice and for the price it seemed like a good option, and most of our stay appeared fine. However, on the morning of checkout we discovered that $50 USD were missing from my 8-year-old son’s wallet inside our room. The wallet originally contained 50 euros and $90 USD and had been left on the kitchen counter in the room along with my laptop, tablet, passport and other personal belongings that we always kept visible during the stay. When we were packing to leave, I checked his wallet and $50 USD were gone. My son is 8 years old and had not spent the money. I immediately went to the front desk and reported the situation. The receptionist told me he would check with the staff and asked for my email since I was leaving that morning. I waited for an update before leaving but nothing was resolved and no one followed up. Today is March 3 and I have still received no email, explanation, or response from the hotel. What makes this even more upsetting is that this money was taken from a child’s wallet. I have traveled to Mexico many times and stayed in many hotels and never experienced anything like this. The hotel may look nice, but the complete lack of response after reporting a possible theft in the room is extremely disappointing. I hope Expedia and the hotel take this seriously and properly investigate what happened

Todo estuvo muy bien lo que no me gustó es que no ponen agua en la habitación y teníamos que ir lejos por ella

studio très bien équipé, vue sur l'océan, personnel très aimable

The AirPort transportation really sucks