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We stayed in the Family Penthouse suite (4B) so my review is for this room only. The room itself was fantastic with a great location and nice views. It was very large and had 3 balconies. However the service is basically non existent. I asked about wifi issues (couldn't connect) and never heard back so ended up using my mobile data. The bathroom didn't include any toiletries (other than towels and toilet paper), so I had to use dish soap from the kitchen and buy my own shampoo. Again, I asked about this because it was suppose to be included as per the listing, but never got a response. Overall I would recommend staying in the penthouse suite (because of the size and balcony) but not sure about the smaller rooms below without a balcony.

Recebi o código de abertura da porta principal no tempo previsto, 3 dias antes da hospedagem. Durante check in online pediram o número de confirmação da reserva, eu tinha o que foi enviado pelo site Hoteis.com, porém não era esse. Liguei pelo telefone ao lado do equipamento do check in, fui prontamente atendido e auxiliado. Ótimas instalações, cozinha completamente equipada, cama bastante confortável. Recomendo.

La posizione Lo stile dell' arredamento Tutti i confort

First of all, this automatic check-in system was nothing but pain. The touch panel was dull and did not recognize commands very well. Also, you have to scan passports of all the guest and the scanner did not work well (the information the scanner read was always wrong and it was almost impossible to make correction). Someone was obviously helped us remotely but the communication was not very well (there was a phone, but it did not work. The screen said there is Skype but it was not clear how to use it)....The room was excellent though. Large, clean, and cozy. Another bad thing (hopefully, only this time) was that the upstair neighbors were constantly making huge noises until 1am and from 3am (only quiet for two hours between 1 am and 3am), and there is not way to go upstairs to complain. We had an early flight next day, and basically could not sleep at all. Probably good for a longer stay than for a stop-over....Also, you have to climb a narrow and steep stairs, not good for large luggage, a baby on a pram, or wheel chairs.

Hotel não oferece condições razoáveis para uma família de 4 pessoas pelo período de 3 noites: limpeza apenas a cada 3 dias não é suficiente, apartamento não possui infra estrutura como talheres, pratos, copos suficientes para 4 pessoas, incluindo toalhas. Uma mas com apenas 3 cadeiras é disponibilizada sendo que estávamos em 4 pessoas. Utensílios em geral bastante sujos. Água quente falta após segunda pessoa tomar banho. A comunicação com atendimento remoto não resolve nenhum problema, muito pelo contrário os atendentes são arrogantes e parecem fazer o favor de apenas confirmar que o hotel funciona do jeito que o encontramos. Não recomendo e não voltaria a este local