오요 호텔 팬들턴 오리건 다운타운

We made a reservation, an hour before we got there we got two notices from them. One said welcome to Oregon and we're glad you are staying with us and the next one said our reservation was canceled and their money would be refunded. When we tried to call them people in India were very confusing. We drove to the motel the office door was locked and no one was anywhere to be seen. We understand the virus situation but 1 hour notice? Not impressed

The hotel was in horrible condition. No working locks. The owner had to go get a deadbolt to install to make a room available. Check in was an hour later than advertised. When we got into our room there were dirty towel in the tub, wiskers still on the counter, hair in the beds, stains on the bedspreads.

Upon arrival at 11:30pm, we were met with a dark office and locked door. No big deal, we called and a staff came to check us in. He took a long time to struggle with the machine programming room keys. When got to our room, we found dust on the furniture, human hair around the sink, slow drain in the sink, and a soiled carpet. Because it's past midnight and we didn't want to bother the staff's sleep to change a room for us, we cleaned the room ourselves. The door lock malfunctioned and contently rejected our key cards forcing us to replace keys almost every day. Management was defensive at first and tried to downplay the condition of the lock for a few days. Eventually with our repeated requests, they agreed to clean the lock's key reader, after which the lock worked better. Room cleaning was few and far between. We were not picky and just requested a fresh set of towels to go by every a few days when the room was not cleaned. The sink was completely clogged towards the end of our stay, management attempted to fix but unsuccessful, a plumber was not available on the weekend. We had to deal with a clogged drain during the last three days of our stay. Overall, the worst experience of all the hotel/motel stays of my lifetime, no exaggeration. I cannot recommend this property to anyone until the management changes its attitude towards customer service, provides basic level of services to its customers, up keeps the property to meet bare minimum standards of cleanness and safety.

Staff was nice enough. The place is very run down and dirty. The "breakfast" included rotten fruit and expired milk. The tub was disgusting. The only thing it really has going for ut is the beds were comfy