버치우드 인

the good: friendly service, beautiful location, quiet, clean with a unique retro vibe. the bad: in serious need of updating. had a very small old analog TV. Carpet was very worn, had a very musty odor. coffee pot did not work, my curling iron would not work, there was no hair dryer. water pressure was practically non-existent. Breakfast consisted of boiled egg, yogurt and pre-packaged pastry. They advertised daily maid service, but we did not receive any during our 3-night stay. It's really a shame because the property is unique and with a little updating, I feel this could be a great place to stay. We would not stay here again unless changes are made.

I booked and paid for a Birch room more than a month before my stay. I was attracted by the photos of the room on the website and the description indicating, "Northern lodge decor with real birch paneling....countryside view." Unfortunately, when I entered the room after check-in, I discovered I was assigned a Pine room, which is next-level downgrade from a Birch room. When I brought this to the attention to the motel staff, they said that although it is a Pine room, they had placed two queen beds in the unit, so now they are assigning it as a Birch room, even though there is no "countryside view or real Birch paneling." For a Pine room, the unit was fine, but this is not what I booked, and why I paid a higher price for an actual Birch room. Also, how would the motel know if the size of the beds was a deciding factor in my room selection?.....which it was not. The view outside my room consisted of facing other motel units, not "countryside." Just because you swap two double beds for two queen beds, that doesn't satisfy the unit as a complete next-level upgrade room. I voiced my disappointment to the motel staff on two occasions during my stay, but they never offered any kind of resolution. I checked-out feeling slighted, because I received less of a room than what I paid for and expected.