Walthall Lofts By Barsala

Room was nice. Good room amenities. Lobby/elevator needs some work done.

The check in process was the absolute worst I’ve ever experienced. I’m pretty up to date on using email, text , apps etc for check in but the email I received to do check in tasks before I arrived was ridiculous. You have to put down $300 deposit on top of paying for the nights you stay , send license, pay for parking etc etc. all things are understandable if you have people available to help at the property, which they do not. When we arrived, about 6 or 7 people were stranded in the lobby for hours trying to figure out the check in process. One older couple was in the lobby for hours, they didn’t have the $300 deposit and was unaware of the amount or that they even had to do that before check in. Me and my husband ended up paying it for them so they could get into their room and not have to drive hours back home. It was a miserable night for all of us. The property has potential, it’s nice but most amenities aren’t open or operational. The pool was ok but it closes early and doesn’t open until late morning. Would not stay here Again.

I made this reservation because I was intown on a business trip. When walking into the room the room was nice and clean. location and parking was good. That night i tried to take a shower and there was no hot/warm water so I called the service to inform them. I infomred them that the hot water was out & i could not get the AC to work. I was told that they will be in touch with me but that never happened. in the morning I reached out to complain that nobody ever reached out to us about the issue. Finally the manager on site called that they checked and the water heater did not work. I was informed that I would be getting a refund but it has now been over a month and I have not been issued a refund. Great place if your into COLD showers and no AC.

The overall experience was stressful. My access code to check in did not work and took 20 minutes to resolve. My paid parking spot was occupied. Finally, the wi-fi code/instructions/password were not clear and did not work.

Fruit flies in the room they never came by to fix it or offer to move rooms just gave half hearted apologies over text. Made it very difficult to sleep save your time and go stay somewhere else