스카렛 바이 반더

Staff was very helpful, especially when my return flight was cancelled. Room was clean and the kitchen was well-equipped and the shower had plenty of hot water.

Location was great (huge supermarket next door, close to the waterfront and easy walk to the main shops and restaurants). The little kitchen was very convenient too. Biggest drawback was the room cleanliness as it was very dusty. The bedside table area above the bed had a thick layer of dust which then fell on to our pillows and duvets - which wasn't great for me and my partner as we ended up with stuffy noses due to the dust. I ended up wiping the surfaces down myself with a damp cloth. The shelves inside the wardrobe too had a layer of dirt including hair and had clearly not been cleaned. Maybe the Cleaner had a bad day. As the lift accessible main entrance has restricted opening times (9am -9pm) and most international flight arrival /departure times are early morning/late night, this meant we had to drag heavy suitcases up/down a flight of steps to access the out of house side entrance when checking in/vacating , as that side entrance has no lift accessible. Please do rectify that, to make it more convenient for travellers. I've given 4 stars because of your great location. It would have been 5 stars, if the room hadn't been so dusty.

When I first arrived, there was no reception available, which made check-in confusing. At one point, I was locked out of my room — the key cards didn’t work, the app didn’t work, and I couldn’t access the room through my phone either. There was no immediate way to contact anyone except by phone, but my phone was not able to make calls outside Canada (I only had data), so it was a stressful situation. Email communication would have taken too long while I was locked out. Another issue happened when I returned late from a Northern Lights tour — the main entrance door was locked. I wasn’t aware that the first-floor entrance closes at night. Luckily, I found other guests who showed me the night entrance. On my departure day (around 8 AM), the main entrance on the first floor was locked, so the only exit was through the night door. When I went down to the underground level, I was told the only way up was by stairs. Since I had luggage, carrying it up the stairs was difficult. Fortunately, I found a staff member who kindly allowed me to use the service elevator, which helped a lot. In addition, there was no room cleaning during the stay, and some basic amenities (like slippers) were not provided. The room was quite cold, and the temperature could only be adjusted by about three degrees up or down, which wasn’t very comfortable. The TV stopped working once, but I appreciate that support via email was fast and they fixed it quickly. However, if something goes wrong outside working

The location was great but there was a lack of understanding of how many bathrooms a 2 bedroom unit contained. We assumed two - one for each bedroom - but there was only one. Four adults and one child sharing 1 bathroom was not the easiest. I wish that would have been conveyed in the description better. Additionally the light switches were very confusing. Nothing was labeled or identified. After 3 days, we still didn’t get it figured out. We just continually had to push buttons.

Bathroom set up was awkward. Water all over the floor when taking a shower. Kitchen could have some of the essentials like salt/pepper, coffee, tea, etc. Pillows were very flat, would have liked an extra. And an additional towel per person would be nice.