세이프스테이 브라티슬라바

- I paid for the room ahead of time. The receptionists were constantly getting confused about this, refusing to let me into the room as they claimed I hadn't paid, before backtracking and realising I had, and then forgetting all over again the following day. - The cleaners were extremely loud in the morning, slamming doors in the corridor from 6am. - There was an ALIVE BEETLE in the bed. The staff didn't understand why this was unsatisfactory. - The pillow was a tiny square cushion with lumpy cotton ball-like bumps inside. When I asked for another pillow (without complaining) the receptionists said a simple 'no'. -They said they didn't have more pillows, which is very strange for a hostel. -The beds were smaller than a child's single bed and the bottom sheet didn't fit. - The staff came into the room twice while I was in a work meeting without knocking.

Upon arrival, service was courteous and friendly. My bed didn't have a pillow, and the girl at the reception said I should find it myself from the other guests! I refused, so she went to the room and couldn't find it, so she gave me another one. The only locker left was faulty, so they gave me one by reception on the floor below. For the 5 rooms on my floor, there were 3 bathrooms only, and one was out of service (6-10 people per room). No sockets visible near the bed, nor in the room at all. In the morning, someone took a long shower, and flooded the whole corridor, and it leaked to the reception, they said it's normal! Too hot in the room, 27 degrees outside, no fan or air-conditioning. Common area is nice and has many plugs.