홀리데이 인 익스프레스 & 스위트 머스키건 - 그랜드 헤이븐 바이 IHG

Friendly, helpful staff. Clean.

My recent stay at this hotel was very disappointing. The front desk staff were rude and unprofessional from the moment we arrived. They interacted inappropriately with children in our group without speaking to the parents, which made us uncomfortable. There were no warnings or attempts to resolve issues before the staff called the police on a family and demanded they leave the property. This response was extreme and unnecessary. Hotels should feel like a safe place for families to relax and allow their kids to spend time together without feeling like they are being watched, followed or accused of doing something wrong. Our children were simply going between family members’ rooms during the early afternoon, well before any quiet hours. We were polite and attempted to engage in conversation to understand any concerns, but we were dismissed, talked over and threatened instead of treated with basic courtesy. The entire experience was unsettling and not at all what families should expect when traveling together. I do not recommend this hotel for families, especially those traveling with youth sports teams. There are better options in the area that understand how to support group and family stays.

Great staff, hotel exceeded my expectations!!

Paying to park is terrible

Great stay