Premier Inn London Stratford

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Propreté, douche avec une fuite. Respect de la réservation. (Nous avions réservé une chambre quadruple, et nous avons eu une chambre triple).

Unfortunately, our stay was very disappointing and not at all what we expected. From the moment we arrived, it was clear that the room did not meet basic comfort or hotel standards. The sink was extremely low – around knee height – which made even washing hands or face very uncomfortable, as I had to bend forward significantly. The bed was also very low and, more importantly, far too short. My husband’s feet were hanging outside the bed, which is unacceptable for a hotel room. In hindsight, this felt very much like an accessible/disabled room, yet we were never informed of this, nor did we request such a room. We are fully mobile, and being assigned this room without explanation felt inappropriate. Additionally, there was no telephone in the room, which is concerning in case of emergencies. There was no water provided, and room cleaning was not done unless specifically requested. On top of that, there was a persistent unpleasant smell in the corridors and inside the room. Overall, the experience was far below expectations, and unfortunately this is not a hotel we would choose to stay at again.

The room was perfect in every aspect.

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