Palazzo dei Ciompi

As soon as we came in, old Arab front desk woman clerk, She told me that check in time is at 2 o'clock, so I knew it, and I was going to leave my luggage only, but she suddenly said that it was possible to do check in, but she couldn't find my reservation. she kept asking if I had made a reservation for last minute. But i booked this room a month ago, and she kept ignoring what i said. That's why i didn't look back and ignored us when I told her to show my passport. She asked me to pay the city tax and asked me to go quickly, and she told me in a commanding tone, and told me to hurry up and go. I've never seen an unfriendly and too rude employee like this even though I've been on a trip around the world. Such an employee is not helpful to the accommodation at all and causes a negative image to the accommodation. Everything was perfect in Florence except for rude staff.

Hotel put us in a 1 bedroom room instead of the 2 bedroom although we had a paid booking for 2 bedroom ; on our insistence gave us a 3 bedroom for only 2 days as no 2 or 3 bedrooms availability in the 3rd day. Hence we cancelled our 3rd day stay and checked out after 2 days.