로열 콩그레스 호텔

very good Quiet, beautiful and elegant There is no excellent comment to a very high degree Thank you for your service:)

Horrible! Stay away!

Been there for the second time now, January 2020, for a week, first time being December 2018. Nothing changed - still no hot water. Asked about it on reception before checking in - they lied they have hot water now. I really hoped it is so cause Russia forgave Ukraine's gas debts and gave a big discount - still, probably it is all gone/sold somewhere else :))) Kidding... BUT - why do they lie on reception??? Charged extra tourist tax, though I booked them through hotels.com and the taxes should have been included in the price they listed. Have a strong willing to fetch the receptionist up to my room and ask if they have some secret switch for hot water. Gees, it is not even close to warm. I remind you, it is 2020 now. Totally disappointed.How did they get 4stars?!Ukrainian corruption.In reality is 2stars hotel.

I was given a room different to one showing in the picture. I was brown. Faulty shower, No bath tub, when taking a bath complete toilet get wet at the beginning (few days) , light above the mirror not working. Also cupboard mirror was in a very dangerous situation. After making several complains all these repaired and made it was a habitable room. Not the one showing, but it was room number 3040. The problem was could be no pre inspection before allocating the rooms. Very poor other service .

near to metro,easy taxi finding but bad services and unfriendly staff