하노이 올드타운 부티크 호텔

Staff, clean rooms

The hotel staff are very friendly. The breakfast is delicious and has a wide variety, There wasn't a refrigerator in the room.

Staff was so nice - my room had flooded because of the rain so they got another room for me in a sister hotel + gave lots of free water and things to make up for it. Hotel itself was to be expected for price and area

The room is not the same as advertised, it’s so small and cramped. We noticed that there’s a lot of molds in the shower head and the room smells like mold. The moment we arrived, their balcony door is broken, totally unsafe since we’re all women. We were adamant that it needs to be fixed right away. At first, they didn’t even want to fix it, and said there’s CCTV at the balcony but it’s nowhere’s to be found. Totally not safe. The breakfast was decent but needs A LOT of improvement, we saw the cleaning lady spraying cleaning solution next to the food, this may cause food poisoning. Again, totally unsafe. They have old towels like rags with stains and we need to ask for a new one multiple times. We stayed there for 3 nights and 4 days but they never cleaned the floor or changed our beddings. Super not worth it and unhygienic. Their bed is the worst, I bumped my legs and feet ALL THE TIME since the space is too cramped and small. The shower head is the worst, it’s full of mold. We will never come back here and won’t even recommend to our family and friends. Needs a lot of improvement.

The pictures didn’t match what I expected. The standard room was like a closet. But the location was good, if you are not afraid to stay inside the little streets.