딘소 리조트 & 빌라 코창, 비그넷 컬렉션 by IHG

Impossible not to put a 5-stars. Everything with this hotel stands out. Thanks for such a welcoming and enjoyable stay.

Chambre magnifique,personnel agréable, petit dejeuner exceptionnel,des petites attentions(chocolats,bonbons,gateau pour la st valentin et nouvel an chinois)

This was one of the most disorganized hotel experiences I’ve had. From check-in to table service, breakfast, and even housekeeping, chaos was the defining theme throughout our three-night stay. Check-in was poorly managed and borderline chaotic. There was a clear and uncomfortable divide between the Thai staff and the Indian staff, who did not appear to communicate with each other at all. This cultural and operational disconnect was obvious and impacted the entire guest experience. The food was heavily Indian-influenced, which might appeal to some, but it felt completely out of place for a resort in Thailand. The chefs were non-Thai, and the restaurants featured large Indian menus. If you’re looking for authentic Thai cuisine or atmosphere, this is absolutely not the place. Breakfast was particularly bad—slow, chaotic, and extremely disorganized. The juice bar ran out of glasses, the egg station had massive queues, and the coffee situation was pure confusion. Nothing about it felt premium or well-managed. Housekeeping was unacceptable. Our room was cleaned only once during the entire stay. When we returned at 6 p.m. one evening to find the room untouched, we had to complain. Even worse, items were removed from the room, including the kettle and coffee maker, with no explanation. This hotel is absolutely not five-star. Frankly, it doesn’t even rate as a two-star property. If you want a taste of Mumbai, this hotel might suit you. If you want a true Thai experience with pro

Es war das schönste Hotel welches wir bisher gebucht hatten. Es war alles einwandfrei. Das Personal war sehr freundlich, die Zimmer waren ungewöhnlich schön und das Frühstück war Weltklasse.

Called to arrange transportation to this hotel from another property only 15 minutes away. I was told the transportation department was closed and that I needed to call back at 2am my time. I asked if they could simply take a note and pass the request along to the department when it reopened, but they refused. This is a very basic guest service task, and not what I would expect from a five-star property. Extremely disappointing.