소네스타 ES 스위트 벌링턴 버몬트

There was no shampoo or conditioner in the bathroom. The pool and hot tub are closed and they only put this on the hotels site not on any of the booking sites like hotels.com so this was very disappointing.

I stayed at Sonesta in Burlington VT last week from 2/17/26-2/19/26 where I have previously stayed without issues but this time the entire experience was horrendous. I tried asking for the manager but he was never there and the worker I tried dealing with was beyond rude! My room had blood on the sheets, ants all around the stove, dead centipedes on the kitchen floor, bath towels had feces on them, the bathroom was extremely filthy covered in some feces plus hair, the pool was closed which was not disclosed prior, and breakfast consisted of only pancakes without any condiments and yogurt! Please assist me with this and if needed I have photos.

I was charged an early check-in fee, but the room wasn't cleaned at all, despite the fact that I checked in an hour later than expected. Two male maintenance workers worked on the bathtub for over an hour, not asking if it was okay, swearing, and not realizing that, as a female, I may not be concerned for my safety. When leaving, they asked that I check to see if the plumbing leaked. I wasn't able to because they locked the utility door. I then had to clean the bathtub before it could be used, as well as the floors, which were dirtied after they walked across them in their work boots. I didn't feel comfortable using the kitchen area, as there were visible crumbs on the floor, in the cabinets, and on the counters. Additionally, the microwave was broken. After sharing my concerns with the desk clerk, there was no remedy offered.

Not happy with the entire experience. When we checked in, we found out the Pool was Closed, which was extremely disappointing because it was actually the only reason we switch from the Air BNB we had perviously booked. The room it self was okay, but we immediately found a single sock and a winter hat, that was left from the last guest, which of course led us to believe the room had not been properly cleaned, The bathroom had a funky smell, and the tube had black mold around the edge. The kitchen cabinets were painted and had so many scratches all over them which just added to the worn and under serviced vibe. We had a fire place but the front desk told us we had to use the synthetic logs for purchase but they were out the only nights we were around and would have used it, adding to the disappointment. Which brings me to some safely concerns I had, there were huge icicles hanging off the roof eves, and when I say huge, one in particular I saw near the pool room, was so large it could have easily crushed a child if it broke lose and fell on someone, I recognized the danger and wouldn’t let my two kids get close to it, but because they’re large and kinda beautiful some kids and grown ups are naturally drawn to get close I saw a lot of evidence some of the icicles had broken and fell on the concrete pathways which was alarming that nobody was cleaning that up which was both a tripping hazard and a dangerous to anyone walking under They were not small chunks of ice.